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Cisco Unified Contact Center Express offers call- routing behaviors based on conditional events, such as time of day,. seat provides optimal flexibility in your. NAQC Issue Paper NAQC’ s Issue Papers aim to provide critical knowledge on important quitline topics and guidance for decision making. _ _ _ _ _ Call Center Metrics: Best Practices in Performance Measurement and Management to Maximize Quitline Efficiency and Quality OVERVIEW. An assessment of a Brand Specialist’ s call- handling proficiency, usually scored and conducted by a member of a call center quality assurance team. Call Strategy The plan or approach that a Brand Specialist will take in handling a customer call.
optimal call center team size sheet
Includes the desired outcome of the call. Call Time The duration of a call.